Packages designed to provide your team the perfect amount of support for your specific needs.
Standard Publication Support
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Standard support is designed for customers seeking a streamlined experience and is the included for all publishers. Standard support provides access to the Customer Resource Center and Bombora's Global Customer Support team for ongoing needs. |
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Standard Support Team
Access to the following Resources
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Premium Publication Support
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Premium support is designed for customers looking for a personalized experience with hands-on support throughout their relationship. |
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Premium Support Team
Access to the Following Resources
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Premium Plus Publication Support
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Premium Plus support is designed for customers looking for a highly personalized experience with hands-on support throughout their relationship. Additional credits available in Premium Plus. |
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Premium Plus Support Team
Access to the Following Resources
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Credit Services
Bombora credit allotments detailed in the support package selected. Additional overage credits will be billed at $1,000/credit.
| Service | Description | Credit Value |
| Standard Report Pre-Sales | Reports on 1st party b2b audience and interests pulled pre-sales / RFP requests | 1 Credit |
| Standard Report Post-Sales | Report on 1st party b2b audiences for display or sponsored content campaigns | 1 Credit |
| Comprehensive Report Pre/Post-Sales | Custom analysis on b2b audience and interests pulled for campaign report or pre-sales / rfp requests. Custom data points may include competitor analysis, campaign impact measurement, TAM analysis, full funnel sales recommendations | 3 Credits |
| Content Insights | Topic trend analysis customized to publisher's target business segment or market or industry | 5 Credits |
| Custom Taxonomy | Bombora to generate custom topic clusters that align with editorial and advertiser priorities. Topic classification can be leveraged for audience activation, pre-sales pitches, and post-sale campaign reporting | 5 Credits |
| Report Add-On: Custom Data Alignment | Aligning Bombora audience segments or topics taxonomy to a customer target profile. Each alignment can be saved for future usage | 1 Credit |
| Revisions | Edits to pre-sales / post-sales reports. Credits determined by scope, time to delivery and rounds of revisions | 1-3 Credits |
| Insights Training | Customized team training on how to pull reports, how to analyze, how to story tell with the data, and how to respond to customer feedback | 1-3 Credits |
| Product Training | Demo and thorough walk-through of the platform. Training includes navigation and appropriate use case applications | .5 Credit/ 30 minutes |
| Insights Report- Planning & Measurement Suite | Pull a report in one of the P&M dashboards for sales, marketing, measurement use case | 1 Credit |
| Custom Topic Cluster Curation(Single Cluster) | Custom topic cluster creation for sales, marketing, measurement use case | .5 Credit/Cluster |
| Company Surge Intent Report-Planning & Measurement Suite | Pull an intent-based report in Company Surge for sales, marketing, measurement use case | 1 Credit |
| Company Surge Intent Report- Customer Target Account List | Pull an intent-based report in Company Surge to generate a custom Target Account List for a customer | 1 Credit |
| Custom Audience- Digital Audience Builder | Build and ship custom audience segment using our Digital Audience Builder | .25 Credit/Segment |
| Custom Clusters & Groupings - Visitor Insights, Real-Time Tag | Creation of Publisher specific RFP or custom audience requests curated in DAB for use in the Visitor Insights, Real-Time Tag. Custom value or ID will be provided for GAM setup | .25-1 Credit |
| Custom GAM Catalog | Recommendations for Bombora GAM key values based on the Publisher’s audience (50-75 values included), also includes full taxonomy, full segments, GAM guide, and publisher quick links | .25-1 Credit |
| GAM KVP Setup | Manually setup the Bombora kvps in Publisher’s GAM account with ID and Description. GAM access required | 50-75 kvps: 1 Credit 75-125 kvps: 2 Credits 125-200 kvps: 3 Credits 200+ kvps: Custom by volume |
| GAM Targeting Preset Setup - Standard | Creation of Publisher specific targeting presets in GAM using Bombora kvps and/or a combination of Publisher kvps with Bombora kvps | 1 Credit |
| GAM Targeting Preset Setup - Large | Creation of Publisher specific targeting presets in GAM using Bombora kvps and/or a combination of Publisher kvps with Bombora kvps | Custom Credits, Quoted upon request |
| GAM Training | Incremental training for Bombora GAM products: GAM forecasting, kvp creation, targeting presets, applying logic for complex campaigns, reporting, DAB for RTVI audiences, AV pixels in GAM |
1 Credit |
| Monthly Forecasting Report | Deliver monthly forecast for Publisher’s inventory for Bombora kvps from the Publisher’s GAM for scale and sales visibility | 50-75 kvps: 1 Credit 75-125 kvps: 2 Credits 125-200 kvps: 3 Credits 200+ kvps: Custom by volume |
| Custom VI, RT Tag Requests | Adhoc and custom projects relating to VI, RT tag and GAM | 1 Credit |