Our tiered packages allow Bombora’s customer service to improve and scale for all customers. 

Customers benefit from:

  • Faster response times and time-to-resolution 
  • More access to expertise through our Implementation Managers
  • Access to tools for a self-guided customer journey

Reach out to your Account Manager for pricing or options to upgrade. 

Premium Plus Support

Premium Plus support is designed for Bombora’s team to be an extension of your team. A high touch experience with an Executive Sponsor, a dedicated Customer Success Manager and on demand access to our Global Customer Support team via email. Premium Plus also offers complementary insights analysis and readouts performed quarterly.

In Premium Plus, we add customized reports and training, credits for educational / strategic services, as well as deeper analysis within our insights suite.

Global Customer Solutions Team

  • Technical troubleshooting
  • Configuration assistance

Onboarding Assistance

  • Dedicated Onboarding Support from your CSM
    • Kick-off call 
    • Assisted Topic Selection 

    • Assisted Signal Building 

  • Dedicated Implementation Manager
    • Assisted Integration Configuration
  • Unlimited Standard Trainings for Company Surge, Planning & Measurement Suite, Visitor Insights, and/or Audience Solutions
  • Unlimited Standard Trainings for paid Integrations
  • Unlimited Custom Trainings for Company Surge and Insights
  • Unlimited Custom Trainings for paid Integrations

On-going Assistance

  • Dedicated Customer Success Manager
  • Dedicated Account Manager
  • Quarterly Business Reviews
  • Topic baselining and Signal building 

Reports and Analysis: 

  • Unlimited Company Domain (URL) appends for your target businesses
  • 4 custom Company Surge reports
  • 5 Historical Buyer's Journey Analysis reports
  • 8 Lookback reports
  • 4 Planning & Measurement Suite reports and analyses from a dedicated Customer Support specialist

Bombora Customer Resource Center

  • Access to Bombora Playbooks
  • How to Pick Topics and Build Signals
  • Integration User Guides and Best Practices
  • Understanding Intent Data and Use Cases
  • Live webinars and peer roundtables

Credits for Professional Services and ABM Workshops (coming soon)

Premium Support

Premium support is designed to be a guided experience and offers customers the opportunity to work with a dedicated Customer Success Manager (CSM) to help move them through their journey with Bombora’s intent data. They will also have access to all of our support offerings, Customer Resource Center (on-demand enablement) and our Global Customer Support Team via email.

In Premium, we add customized reports and training, credits for educational / strategic services, as well as deeper analysis within our insights suite.

Global Customer Solutions Team

  • Technical troubleshooting
  • Configuration assistance

Onboarding Assistance

  • Dedicated Onboarding Support from your CSM
    • Kick-off call 
    • Assisted Topic Selection 

    • Assisted Signal Building 

  • Dedicated Implementation Manager
    • Assisted Integration Configuration
  • Standard Trainings for Company Surge, Planning & Measurement Suite, Visitor Insights, and/or Audience Solutions
  • 1 Standard Trainings per paid Integrations
  • 1 Custom Training for any paid Integration

On-going Assistance

  • Dedicated Customer Success Manager
  • Dedicated Account Manager
  • Quarterly Business Reviews
  • Topic baselining and Signal building 

Reports and Analysis: 

  • Company Domain (URL) appends for
    up to 100K target businesses
  • 2 custom Company Surge reports
  • 3 Historical Buyer's Journey Analysis reports
  • 4 Lookback reports
  • 2 Planning & Measurement Suite reports and analyses  from a dedicated Customer Support specialist

Bombora Customer Resource Center

  • Access to Bombora Playbooks
  • How to Pick Topics and Build Signals
  • Integration User Guides and Best Practices
  • Understanding Intent Data and Use Cases
  • Live webinars and peer roundtables

Credits for Professional Services and ABM Workshops (coming soon)

Standard Support

Standard support is designed to be a streamlined experience for our customers with access to our Customer Resource Center (on-demand enablement) & Global Customer Support should they need these resources to guide them through their journey with Bombora’s intent data.

Global Customer Solutions Team

  • Technical troubleshooting
  • Configuration assistance
  • Company Domain (URL) appends for
    up to 20K target businesses

Onboarding Assistance

  • Dedicated Onboarding Support
    • Kick-off call 
    • Assisted Topic Selection 
    • Assisted Signal Building 
    • Assisted Integration Configuration
  • 1 Standard Trainings for Company Surge, Planning & Measurement Suite, Visitor Insights, and/or Audience Solutions
  • 1 Standard Trainings per paid Integrations

Bombora Customer Resource Center

  • Access to Bombora Playbooks
  • How to Pick Topics and Build Signals
  • Integration User Guides and Best Practices
  • Understanding Intent Data and Use Cases
  • Live webinars and peer roundtables

 

This content is informational only and is subject to change without notice. Nothing herein constitutes documentation. Bombora makes no representations or warranties that this information is accurate, complete, and/or all-inclusive.