Our tiered packages allow Bombora’s customer service to improve and scale for all customers. 

Customers benefit from:

  • Faster response times and time-to-resolution 
  • More access to expertise through our Technical and Implementation Managers
  • Access to tools for a self-guided customer journey

Reach out to your Account Executive for pricing or options to upgrade. 

Each Publisher will receive Implementation support during their first 120 days.  Customers will receive:

Your Dedicated Bombora Support Team

  • Dedicated Account Executive for contract support
  • Dedicated Implementation Manager 
  • Dedicated Technical Account Manager 

Implementation Support:

  • Dedicated Support: 
    • Kick-off call 
    • Technical Support for VI, Surge API or Visitor Insights with Real-Time Capabilities
  • 2 credits per month to be applied to implementation. Training, technical and implementation support to be provided for included Bombora products:
    • Company Surge®, Planning & Measurement Suite, Visitor Insights, Visitor Insights with/Real-Time Capabilities, and  Audience Solutions

Premium Plus Publication Support

Premium Plus support is designed to meet the needs of our Co-op members who are Services customers, providing a high touch experience including a dedicated Partner Success Manager (PSM) and on-demand access to our Global Customer Support Team.

Your Dedicated Bombora Support Team

  • Dedicated Account Executive for contract support
  • Dedicated Implementation Manager 
  • Dedicated Partner Success Manager (PSM) for training and go-to-market strategy
  • Dedicated Technical Account Manager for ongoing audience support

Access to the Bombora Customer Resource Center

  • How to Pick Topics and Build Topic Clusters
  • Integration User Guides and Best Practices
  • Understanding Intent Data and Applications of the Data
  • Live webinars and peer roundtables

Support Credits after Implementation:

4/Month 

Credits can be used for the following:

  • Technical Support for Visitor Insights, Company Surge API or Visitor Insights with Real-Time Capabilities
  • Training on Bombora Products: Company Surge®, Planning & Measurement Suite, Visitor Insights, Audience Solutions, and Digital Audience Estimator
  • Custom Planning & Measurement Suite reports  from a dedicated Insights specialist

You can purchase additional credits at the beginning of your contract. Cost per credit could vary.

 

Premium Publication Support

Premium support is designed to meet the needs of our Co-op members who are Services customers, providing a high touch experience including a dedicated Partner Success Manager (PSM) and on-demand access to our Global Customer Support Team.

Your Dedicated Bombora Support Team

  • Dedicated Account Executive for contract support
  • Dedicated Implementation Manager for onboarding 
  • Dedicated Partner Success Manager (PSM) for training and go-to-market strategy
  • Dedicated Technical Account Manager for ongoing audience support

Access to the Bombora Customer Resource Center

  • How to Pick Topics and Build Topic Clusters
  • Integration User Guides and Best Practices
  • Understanding Intent Data and Applications of the Data
  • Live webinars and peer roundtables

Support Credits after Implementation :

2/Month 

Credits can be used for the following:

  • Technical Support for Visitor Insights, Company Surge API or Visitor Insights with Real-Time Capabilities
  • Training on Bombora Products: Company Surge®, Planning & Measurement Suite, Visitor Insights, Audience Solutions, and Digital Audience Estimator
  • Custom Planning & Measurement Suite reports  from a dedicated Insights specialist

You can purchase additional credits at the beginning of your contract. Cost per credit could vary.

 

Standard Publication Support

Standard support is a streamlined experience providing customers access to the Bombora Customer Resource Center and ongoing technical support provided by Bombora's Global Customer Support team.

Your Dedicated Bombora Support Team

  • Dedicated Account Executive for contract support

Access to the Bombora Customer Resource Center

  • How to Pick Topics and Build Topic Clusters
  • Integration User Guides and Best Practices
  • Understanding Intent Data and Applications of the Data
  • Live webinars and peer roundtables

This content is informational only and is subject to change without notice. Nothing herein constitutes documentation. Bombora makes no representations or warranties that this information is accurate, complete, and/or all-inclusive.