Bombora Support Packages for Agencies

Premium Plus is available for all Agency-specific product packages. 

Premium Plus support is designed as an extension of customer's teams, providing a high touch experience including a dedicated team of Account Support and Professional Service team, in addition to on-demand access to our Global Customer Support Team.

Global Customer Solutions Team

• Technical troubleshooting
• Configuration assistance
• User management for the Bombora UI and the Planning & Measurement Suite
  
  

Onboarding Assistance

• Dedicated Onboarding Support
  • Kick-off call 
  • Guided audience segment extension setup and management
• Training on marketing automation or CRM integration if applicable
• 2 standard trainings for each applicable Bombora product:
  • Products include: Company Surge®, Digital Audience Builder, Planning & Measurement Suite, Visitor Insights, and/or Audience Solutions
• 2 standard trainings each for applicable Audience Segment creation and activation.

Bombora Customer Resource Center

• Access to Bombora Playbooks
• How to Pick Topics and Build Signals
• Integration User Guides and Best Practices
• Understanding Intent Data and Use Cases
• Live webinars and peer roundtables

On-going Assistance

• Dedicated Account Executive
• Dedicated Onboarding Specialist
• Quarterly Business Reviews
• Topic baselining and Signal building 
• 6 standard trainings for each applicable Bombora product:
  • Products include: Company Surge®, Digital Audience Builder, Planning & Measurement Suite, Visitor Insights, and/or Audience Solutions
• 6 standard trainings each for Audience Segment creation and activation including Adobe Audience Manager, LinkedIn and/or Facebook.
• 6 additional trainings on marketing automation or CRM Integration

Reports and Analysis: 

• Unlimited Company Domain (URL) appends for your target businesses
• Unlimited Audience segment creation and delivery per month from the Audience Solutions Desk.
• Unlimited on-demand audience estimates and RFP responses from the Audience Solutions Desk
• 15 custom Planning & Measurement Suite reports  from a dedicated Insights specialist

Credits for Professional Services for consultations on applications of the data, and technical integrations. (coming soon)

Premium is available for Advertiser product packages. 

Premium support is a guided experience, customer has access to a dedicated Account Manager, and Professional Service team, in addition to Bombora's Customer Resource Center (on-demand enablement), Global Customer Support Team for Technical Support

Global Customer Solutions Team

• Technical troubleshooting
• Configuration assistance
• User management for the Planning & Measurement Suite
  
  

Onboarding Assistance

• Dedicated Onboarding Support
  • Kick-off call 
  • Guided audience segment extension setup and management
• 1 standard trainings for each applicable Bombora product:
  • Products include: Company Surge, Digital Audience Builder, Planning & Measurement Suite, Visitor Insights, and/or Audience Solutions
• 1 standard training each for Audience Segment creation and activation including Adobe Audience Manager, LinkedIn and/or Facebook.

Bombora Customer Resource Center

• Access to Bombora Playbooks
• How to Pick Topics and Build Signals
• Integration User Guides and Best Practices
• Understanding Intent Data and Use Cases
• Live webinars and peer roundtables

On-going Assistance

• Dedicated Account Executive
• Dedicated Onboarding Specialist
• Quarterly Business Reviews
• Topic baselining and Signal building 
• 1 standard training for each applicable Bombora product. (Products include: Company Surge, Digital Audience Builder, Planning & Measurement Suite, Visitor Insights, and/or Audience Solutions)
• 1 standard trainings each for Audience Segment creation and activation including Adobe Audience Manager, LinkedIn and/or Facebook.

Reports and Analysis: 

• 15 per month Company Domain (URL) appends for your target businesses. One domain append is limited to 100K domains.
• Unlimited Audience segment creation and delivery per month from the Audience Solutions Desk.
• Unlimited on-demand audience estimates and RFP responses from the Audience Solutions Desk
• 5 custom Planning & Measurement Suite reports  from a dedicated Insights specialist

Credits for Professional Services for consultations on technical integrations. (coming soon)

Standard is available for standard product packages. 

Standard support is a streamlined experience providing customers access to the Bombora Customer Resource Center, as well as ongoing technical support provided by Bombora's Global Customer Support team and the Audience Desk.

Global Customer Solutions Team

• Technical troubleshooting
• Configuration assistance
• User management for the Planning & Measurement Suite
  
  

Onboarding Assistance

• Dedicated Onboarding Support 
  • Kick-off call 
  • Guided audience segment extension setup and management for LinkedIn and Facebook only.
• 1 standard trainings for each applicable Bombora product:
  • Products include: Company Surge, Digital Audience Builder, Planning & Measurement Suite, Visitor Insights, and/or Audience Solutions
• 1 standard training each for Audience Segment creation and activation including Adobe Audience Manager, LinkedIn and/or Facebook.

Bombora Customer Resource Center

• Access to Bombora Playbooks
• How to Pick Topics and Build Signals
• Integration User Guides and Best Practices
• Understanding Intent Data and Use Cases
• Live webinars and peer roundtables

On-going Assistance

• Dedicated Account Executive
• Dedicated Onboarding Specialist

Reports and Analysis: 

• 5 per month Company Domain (URL) appends for your target businesses. One domain append is limited to 100K domains.
• 10 Audience segment creation and delivery per month from the Audience Solutions Desk.